Anyone who wants to start his/her career as a Salesforce Administrator / Developer / Consultant

Overview of CRM functionality

Sales Cloud

• creation of Campaign , Lead Cycle, Creation and conversion of Lead
• Creating Lead Assignment Rule & Lead Queue, Auto-Response Rule
• Creating Accounts, Contacts, Quote & Opportunity
• Creating products, PriceBooks & Activities

Service Cloud

• Introduction to Service Cloud
• Creating Cases and Solutions , Case Assignment Rules , AutoResponse Rules, Case Escalation Rules
• Creating a Web-to-Case

Reports

• Report Formats
• Creating Report Types
• Creating & Scheduling Reports
• Analytic SnapShot, BucketFields, Exporting Reports to Excel

Dashboards

• Types of Dashboard Components
• Creating Dashboard, Modifying Columns, Adding Filters, Adding a Report as a Dashboard Component
• Dynamic Dashboards

Workflow Rules & Approvals

• Types of Dashboard Components
• WorkFlow and Approval Actions (Field Update, Email Alert, Task, OutBound Messaging)

Security

• Introduction to Security
• Profiles, creating custom profiles, Permission Sets and its purpose
• Administrative & User Permissions
• Providing access to page layouts, Record Type , Tabs, classes, vf pages, Custom App Settings
• Enforcement of security at the Database (object level, field level and record level )
  • Role Hierarchy ( Creating Roles, Public Groups , Assigning Roles to Users)
  • Viewing Object Security ( Changing Default Record Access, Sharing Settings, Field Accessibility)
• Enforcement of security at the Organization
  • Delegated Administration, Viewing Setup Audit Trail , Password Policies, Session Settings, Network Access, Login Access Policies, Executing Expire All Passwords, Certificate and Key Management, Remote Site Settings, Named Credentials, Login Hours and IP Ranges Preview

Data Loader

• Installing Data Loader, Records Export, Import(Insert, Update, Delete) & scheduling

Deployment

• Using Eclipse, ChangeSet and ANT tools

Introduction to Apex

• Apex development using Force.com IDE for Eclipse and standard Editor
• Data Types (Primitive, sObject, Enum & User Defined), Operators , Arrays, Collections
• Conditional and Control statements in Apex
• Object Oriented Concepts using Apex
  • Class data members and Methods
  • Modifiers & Access Modifiers
  • Class Constructors
  • The ‘this’ Keyword, Sharing and Without Sharing
  • Inheritance & Polymorphism
  • Interface
  • System Classes and Methods

Visualforce Pages/MVC Pattern

• Tags, Expression Syntax, Include Static Resources, JavaScript, Style Sheets into Visualforce
• Data Binding, Action Binding
• Standard Controllers, Extension Controllers & Custom Controllers, Constructors ,Methods, Actions,Data Binding, Traversing Data & Error Messages

Data Manipulation Language

• SOQL & SOSL
• DML Operations on Records(SaveResult Class, Transaction Control , Database.DMLOptions)

Apex Triggers

• Trigger Types and Order of Execution
• Trigger Context Variables & DML Operations on Records
• Restrict Save Operations with addError()

Bulkification of Code, Triggers and Apex Governor Limits

Exception Handling

• Exception Statements, Types of Exceptions, Common Exception Methods & Catching different
  • Exception Types
• Creating Custom Exceptions

Debugging, Developer Console (Anonymous Blocks), Logs & Debug Logs

Integration

• Tools
• SOAP based Web Services
• REST based Web Services
• Heroku/ Canvas & Connected Apps